Skype for business – Web search for user’s display name is not returning any results

I have a user (test3)in my SFB lab environment with below display name. I have six words in the display name parameter.

Another user (test1) with web search only policy has initiated a search in SFB client with last word and last two words, user was only returned with last word. Please see below.

I have verified the address book attributes using following SFB powershell command. Please note, debug addreess has returned  three display name search strings in the results.

$a = Debug-csaddressbookreplication -User

Later, reduced the AD display name to three words as seen below and updated Lync user database. (update-csuserdatabase)

Sign-out and sign in back to SFB client and I was able to search with last word and second last word.

Verified the address book attributes for the same user, I could see eight display name search strings with different combination as seen below.

Based on the test results, if you have more then three words in AD display name attribute , SQL search string is limited which may reduce the web search combinations with display name for the user.

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9 thoughts on “Skype for business – Web search for user’s display name is not returning any results

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